Refund policy

Last updated: November 2, 2026

At a glance

Request a return or exchange within 30 calendar days after delivery; the eligibility conditions below apply.
We pay eligible return shipping and charge no restocking fee. A free prepaid return label is included in your package.
Return refunds use the original payment method and are issued within 10 calendar days after receipt and inspection; bank posting can take longer.

Return window and eligibility

Request a return within 30 calendar days after delivery. For a change-of-mind return, the product must be unused, undamaged and include all supplied accessories. Contact us for damage, defects, a wrong item, missing parts or an item materially different from its description; applicable consumer rights remain protected.

The change-of-mind return conditions do not prevent you from reporting damage, defects, an incorrect item, missing parts or a material difference from the description.

How to return

Email support@linealinks.com with your order identifier, the item and the reason for the return. For a problem item, describe the issue and include useful photographs when available.
Contact us first to confirm the return instructions and correct return address before mailing anything. For an eligible approved return, use the free prepaid return label included in your package.
Follow the instructions for sending the item and its included accessories. Keep any return tracking details so you can refer to them when asking about progress.

Do not send goods to the business correspondence address unless instructed.

Labels and costs

We pay shipping for eligible returns and do not charge a restocking fee.

A free prepaid return label is included in your package. If it is missing or unusable, contact support@linealinks.com for assistance before buying postage or sending the parcel.

If you need help with a replacement label or cannot print it, contact us before sending the item.

Refunds and exchanges

For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.

Checking a return or refund

Contact us with your order identifier and return tracking, if available, to ask whether a return has arrived, whether inspection is complete or whether a refund has been issued. Issuing a refund and your bank posting the credit are separate steps. Do not send full payment card details or passwords.

Exchange requests

We accept exchange requests within 30 calendar days after delivery. For a change-of-mind exchange, the item must be new, unused and undamaged, with its included accessories complete.

Contact support@linealinks.com with your order identifier, the item and the replacement you are requesting. Confirm the instructions and next steps with us before sending anything back. Exchange shipping arrangements, processing time and replacement availability will be confirmed with you before you proceed.

These change-of-mind exchange conditions do not limit your applicable rights for damaged, defective, incorrect, incomplete or materially misdescribed items.

Cancellation

Email support@linealinks.com promptly with your order identifier and the change or cancellation you are requesting. We must check whether it is still possible before dispatch and confirm the outcome; sending a request is not confirmation.

If we confirm cancellation before dispatch and payment has been captured, we will initiate a refund to the original payment method promptly; your payment provider may require additional time to post it. If payment has not been captured, the pending authorization is released rather than refunded; your payment provider controls when the hold disappears. You do not need to return an item that was never shipped. An order already dispatched follows the applicable return process. The 10-calendar-day receipt-and-inspection period above applies to approved returns, not to returning an unshipped item.

Contact and related policies

linealinks · 500 W 2nd St, Owensboro, KY 42301, United States · support@linealinks.com · (803) 788-3491